Frequently Asked Questions
Orders & Shipping
Where do you ship?
We ship within the continental U.S. only. We don't currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.
How much is shipping?
Economy/Ground shipping is free on orders of $150 or more, applied automatically at checkout. For smaller orders, shipping is calculated at checkout based on your address, the size and weight of your order, and the shipping method you choose.
How long will my order take to arrive?
Orders are processed within 1-2 business days. After that, Economy/Ground takes about 5-7 business days, and First-Class or Priority Mail takes about 3-5 business days. Orders don't ship on weekends or holidays, and deliveries to the East Coast or rural zip codes can take a little longer. See our Shipping Policy for details.
How do I track my order?
You'll get an email with your tracking number as soon as your order ships. The tracking number becomes active within 24 hours.
What if my order arrives damaged?
Keep all of the packaging and the damaged items, then contact the shipping carrier to file a claim. If a product is defective, contact us and we'll arrange a return or exchange.
Returns & Exchanges
What is your return policy?
You can return unopened, unused merchandise within 30 days of purchase for store credit or an exchange. Items must be in new condition with all original tags and labels attached. See our full Return Policy.
How do I return an item?
For in-store purchases, bring the item and your proof of purchase to the store. For online purchases, call (619) 283-3650 or email contact@digisports4u.com to request a return. Once it's approved, mail the item in its original packaging with your proof of purchase. Return shipping is paid by the customer, and we recommend a trackable method.
Which items can't be returned?
Rackets with customized string and tension, sale items (final sale), and services can't be returned or refunded. Items that aren't in original selling condition may be charged a restocking fee of up to 50%.
Racket Stringing
How much does racket stringing cost?
Stringing is $25 per badminton racket and $35 per tennis racket. You can book a stringing appointment online.
How quickly can I get my racket back?
Same-day return is guaranteed with a prior appointment. For appointments within 48 hours, call or text (619) 283-3650 to check availability.
Can I bring my own string?
Yes. Drop your string off with your racket, or schedule an appointment for express service.
What string tension should I choose?
For badminton we recommend 20-22 lbs. for beginners and casual players, 23-25 lbs. for a balance of power and precision, and 26 lbs. or tighter for more control. Always stay within your racket's tension limit.
Automotive Services
What automotive services do you offer?
We offer window tinting, car alarms and remote starters, backup cameras and sensors, car audio and video, power locks and windows, paint and headlight protection, headlight restoration, car wraps, and electrical diagnostics. Browse them all under Automotive.
Do you tint anything besides cars?
Yes. We also tint boats and yachts, homes and businesses, and tail lights.
Are services refundable?
No. All services provided by Digi Sports are non-refundable.
Visiting Our Store
Where are you located?
We're at 5805 Mission Gorge Rd., Suite B, San Diego, CA 92120, in the Grantville neighborhood just off the I-8 at Mission Gorge Rd. and Fairmount Ave. We're across the street from DCH Honda of Mission Valley and next to Auto Auction of San Diego. Parking is available out front and in the lot shared with 7-Eleven.
What are your store hours?
Monday to Saturday, 9AM-6PM, and Sunday, 9AM-5PM.
How can I reach you?
Call or text (619) 283-3650, email contact@digisports4u.com, or use the chat box in the bottom right corner of the site.