Refund policy

Thank you for shopping at Digi Sports. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return your unopened and unused merchandise to us for store credit or an exchange only. Please see below for more information on our return policy.

Returns

All returns must be received within 30 days of the purchase date for in-store purchases, or within 30 days of delivery for online orders. All returned items must be in new and unused condition, with all original tags and labels attached.

All services rendered by Digi Sports are provided on a non-refundable basis.

Service appointment deposits

Deposits paid to reserve a service appointment are non-refundable and are applied to your final bill. Appointments can be rescheduled with at least 24 hours’ notice, and the deposit carries over to the new date. Deposits for missed appointments or late cancellations are forfeited. If Digi Sports cancels an appointment, the deposit is refunded in full.

Return Process

For in-store purchases, please stop by with the item and proof of purchase to request a return.

For online purchases, call or text (619) 283-3650 or use the chat box in the bottom right corner of the site to request a return. If your return is approved, place the item securely (we are not responsible for damaged merchandise during shipping & handling) in its original packaging and include your proof of purchase, and mail your return to the following address:

Digi Sports
Attn: Returns
5805 Mission Gorge Rd.
Suite B
San Diego, CA 92120

Return shipping is the customer's responsibility. We do not provide prepaid return labels, so you will need to purchase your own label, and original shipping charges are not refunded. We strongly recommend a trackable shipping method.

Store Credit or Exchange

After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. If, upon inspection, your item is opened, used, damaged, or not a product purchased on the receipt, your return will be reconsidered. Please allow at least 2 days from the receipt of your item to process your store credit or exchange.

Exceptions

The following items cannot be returned or exchanged:

  • Rackets with customized string and tension

For defective or damaged products, please contact us to arrange a return or exchange.

Please Note

  • A restocking fee of up to 50% will be charged for all items that are not in original selling condition.
  • Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us.